FieldOps
Dispatch that accounts for skills, parts, and traffic — not just a map pin
What was actually happening
A dispatch and job-management application replacing a whiteboard, three spreadsheets, and a group text thread. Built for a mechanical contractor whose scheduling constraints no off-the-shelf FSM product could express.
- Jobs were assigned by a dispatcher's memory of who was good at what
- Techs arrived without the right part roughly one visit in five
- Emergency calls blew up the day's schedule with no re-optimization
- Nobody could tell a customer a real arrival window
How we solved it
01Constraint-aware scheduling
Assignment considers certifications, truck inventory, drive time, customer SLA, and technician preference — and re-optimizes when an emergency lands.
02Parts prediction at booking
The likely parts for a job type and equipment model are surfaced when the call is taken, so the truck is stocked before it leaves.
03A mobile app techs will actually use
Offline-first, four taps to close a job, photo capture, and voice-to-text notes that get structured into the work order automatically.
04Customer communication on autopilot
Real arrival windows, an on-the-way text with live ETA, and an after-visit summary — all generated from the job record.
Screens that carry the workflow
Interface placeholders — the real product screens go here once client approval lands.
Drag-to-reassign with live constraint warnings
Offline-capable job view with photo and voice capture
Predicted parts by job type and equipment model
On-time performance by crew, customer, and job type
Where the models actually do work
The application works without any of this. The AI is what makes it fast — and every use below has a confidence threshold and a human path when it isn’t sure.
- Parts prediction from historical job and equipment data
- Voice-to-structured-work-order transcription in the field
- Anomaly detection on job durations that flag training or estimate problems
Your version won’t look like this one.
That’s the point — the whole reason to build rather than buy is that your process is yours. Tell us what yours does and we’ll sketch the shape of it.